Many clients choose to be home during the first scheduled service to meet their walker or sitter. Others schedule the first service at a time that’s convenient for them to be home. During this visit, your walker or sitter will be happy to meet you, begin building a bond with your pet, review care instructions, and pick up keys if needed. They’ll also take your pup out for their first walk or spend time bonding with your cat, helping ensure your pet feels comfortable with their new friend during future visits.

Please use Time To Pet to request, cancel, or modify services. It’s the easiest and fastest way for our team to receive and process your request. To avoid fees, requests should be submitted before 12:00 PM the day prior to the scheduled service.

If you’re having any trouble scheduling through Time To Pet, please feel free to reach out and we’ll be happy to help. Please note that walkers and sitters are not able to schedule services through Time To Pet, so scheduling requests should always be sent directly to the office rather than through your walker or sitter.

Once you decide to schedule services, we’ll create a Time to Pet account for you to activate and complete your pet’s profile. This account is where you can easily schedule services, update your pet’s profile, and receive real-time updates on your pet’s walks or visits. If you have any questions about using the platform, our team is always here to assist you.

Absolutely! We do our best to meet specific time requests, but we ask for a 2-hour window to give us flexibility in managing travel and any unexpected delays.

If you have a regular schedule with us (at least 3 service days per week), we’ll pair you with a primary Pet Care Specialist. If they’re unavailable, we’ll notify you and ensure another trusted team member steps in, so your pet’s routine stays consistent.

To avoid being charged the full price, please cancel your walk before 12 PM the day before your scheduled service. For weekend and Monday services, cancellations and requests must be made by 12 PM on the Friday before, as our office is closed on weekends.

We have this policy in place to support our team members, who plan their schedules around your booking. Early cancellations allow them to make other arrangements and accept additional work.

Yes, we do! MixyPaws offers walks outside our regular hours (M-F 10am-6pm), depending on our team’s availability. These off-hour services come with an additional premium surcharge. Please request them as early as possible to help us accommodate your needs.

Yes, we do offer services on holidays, though staffing is limited on these days.

There are no regularly scheduled services on holidays unless a request is submitted and approved in advance. Holidays that fall on a weekend are observed on the nearest business day, with the exception of Easter Sunday. You may request services on both the actual holiday and the observed holiday.

Any approved service performed on either date will be subject to our Holiday Surcharge (see our Rates page for details).

We observe the following holidays:

• New Year’s Day

• Easter Sunday

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Black Friday

• Christmas Eve

• Christmas Day

We’ll always send reminder emails with specific dates and deadlines for submitting requests or cancellations.

If we can’t access your home through a doorman, front desk, or lockbox, we require two sets of keys. This ensures we have a backup to provide uninterrupted care for your pet.

To keep your pet’s care plan up to date, please update their profile in the Time to Pet portal or send us a direct message. While you can share routine changes with your walker, it’s best to inform the office in advance, especially for growing puppies, so we can ensure all instructions are followed accurately.

Your pet’s safety is our top priority. We maintain high safety standards and use quality equipment to ensure every walk is secure and enjoyable. For more details, please check out our Dog Walking Safety page.

Yes, we do! Our dedicated Pet Care Specialists will be there for your pet, rain or shine. We take extra precautions during bad weather and follow your instructions to keep your pet safe and comfortable.

Yes, all of our Pet Care Specialists are fully bonded and insured under our company policy.

We bill through our client portal, Time to Pet, and require you to keep an active credit card on file. We bill twice a month for services provided from the 1st-15th and 16th-30/31st. You can review your invoices anytime in the client portal.

Yes, we love to reward our loyal clients! When you refer a new client to MixyPaws, both you and the new client receive special benefits as a thank you. Contact us directly for the most up-to-date details on our referral program. Thank you for spreading the word about MixyPaws!