Yes, we do! We offer complimentary meet and greets before starting any services. During this meeting, you’ll talk to your assigned Pet Care Specialist, discuss your pet’s needs, and go over any specific instructions. It’s a great opportunity to ask questions, provide any keys, and make sure everyone is comfortable before we begin.

Please use the Time to Pet portal to submit your scheduling requests or email us directly. You can also send a private message through the portal. To ensure your request is properly logged and handled, we kindly ask that you avoid using the public chat or telling your walker directly.

Before your complimentary meet and greet, we’ll help you get set up on the Time to Pet platform. This is where you can easily schedule services, update your pet’s profile, and receive real-time updates on your pet’s walks or visits. If you have any questions about using the platform, our team is always here to assist you.

Absolutely! We do our best to meet specific time requests, but we ask for a 2-hour window to give us flexibility in managing travel and any unexpected delays.

If you have a regular schedule with us (at least 3 service days per week), we’ll pair you with a primary Pet Care Specialist. If they’re unavailable, we’ll notify you and ensure another trusted team member steps in, so your pet’s routine stays consistent.

To avoid being charged the full price, please cancel your walk before 12 PM the day before your scheduled service. For weekend and Monday services, cancellations and requests must be made by 12 PM on the Friday before, as our office is closed on weekends.

We have this policy in place to support our team members, who plan their schedules around your booking. Early cancellations allow them to make other arrangements and accept additional work.

Yes, we do! MixyPaws offers walks outside our regular hours (M-F 10am-6pm), depending on our team’s availability. These off-hour services come with an additional premium surcharge. Please request them as early as possible to help us accommodate your needs.

Yes, we offer services on holidays, but please note that our staffing is limited on these days. There won’t be any regular services unless you specifically request and receive approval. Holiday services come with a premium holiday surcharge. Here are the holidays we observe:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Black Friday

• Christmas Eve

• Christmas Day

• New Year’s Eve

We’ll always send reminder emails with specific dates and deadlines for requests or cancellations.

If we can’t access your home through a doorman, front desk, or lockbox, we require two sets of keys. This ensures we have a backup to provide uninterrupted care for your pet.

To keep your pet’s care plan up to date, please update their profile in the Time to Pet portal or send us a direct message. While you can share routine changes with your walker, it’s best to inform the office in advance, especially for growing puppies, so we can ensure all instructions are followed accurately.

Your pet’s safety is our top priority. We maintain high safety standards and use quality equipment to ensure every walk is secure and enjoyable. For more details, please check out our Dog Walking Safety page.

Yes, we do! Our dedicated Pet Care Specialists will be there for your pet, rain or shine. We take extra precautions during bad weather and follow your instructions to keep your pet safe and comfortable.

Yes, all of our Pet Care Specialists are fully bonded and insured under our company policy.

We bill through our client portal, Time to Pet, and require you to keep an active credit card on file. We bill twice a month for services provided from the 1st-15th and 16th-30/31st. You can review your invoices anytime in the client portal.

Yes, we love to reward our loyal clients! When you refer a new client to MixyPaws, both you and the new client receive special benefits as a thank you. Contact us directly for the most up-to-date details on our referral program. Thank you for spreading the word about MixyPaws!